FAQ

FAQ

Q
What products can Ningbo Sustainable Energy Harvesting supply?
A
We provide full range renewable energy solutions: solar panels, hybrid/off-grid inverters, 48V wall-mounted lithium iron phosphate batteries, energy storage systems, wind turbines, EV charging stations, smart control panels, microgrid equipment. We also support one-stop EPC project service for solar & energy storage power stations.
Q
Are your inverters and lithium batteries mutually compatible? Can they work with other brands?
A
Our 48V wall-mounted lithium battery pack is perfectly compatible with our SYP series hybrid inverters. Meanwhile, the battery supports most mainstream solar inverter brands available globally. You can send your inverter model to our team for compatibility verification before order.
Q
Can you offer OEM & ODM customized service?
A
Yes. We support OEM & ODM services including custom brand logo, packaging, communication parameters, appearance design and system configuration. We cooperate formally with reliable Chinese manufacturers to realize customized solutions for global distributors and project contractors.
Q
What certifications do your lithium batteries and inverters have?
A
Our 48V lithium battery packs pass CE, UN38.3, MSDS certifications. Solar inverters comply with international standard certification requirements. All documents can be provided for customs clearance, sea freight and air transportation.
Q
What is the cycle life and warranty of your 48V wall lithium battery?
A
Our HZW series lithium batteries achieve ≥4000~6000 cycles at 25℃, with a design service life over 10 years. Detailed warranty terms can be confirmed with our sales team based on order volume and cooperation agreement.
Q
Do you provide one-stop service including system design and EPC project support?
A
Absolutely. Our full-service covers system solution design, product supply, EPC contracting, logistics arrangement, on-site installation guidance, long-term operation maintenance and after-sales support. We serve household, commercial and off-grid microgrid projects worldwide.
Q
What are your delivery lead times for bulk orders?
A
Standard production lead time is 7–15 working days after deposit confirmation. Lead time varies according to product model, order quantity and customization requirements. We will confirm exact schedule before formal order.
Q
Can I mix different products in one container?
A
Yes. We support mixed loading of solar panels, inverters, lithium batteries and other renewable energy products in one container to help buyers combine multiple items for one shipment and optimize logistics cost.
Q
What communication methods are available for your wall-mounted lithium batteries?
A
The HZW 48V wall lithium battery supports optional RS485, CAN and Bluetooth communication. It enables real-time battery data monitoring, remote system linkage and intelligent management for energy storage systems.
Q
Why choose Ningbo Sustainable Energy Harvesting as your supplier in China?
A
We integrate product supply, investment assistance, technical support and long-term partnership. We cooperate legally with top manufacturers, source reliable renewable energy products for global clients. Our services cover design, customization, branding, logistics, installation and full lifecycle after-sales support, allowing clients to purchase various energy products conveniently via single partner.

Whatsapp:8618768544861

Phone:+86 187 6854 4861

Email:sales01@sustasolar.com

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